Refunds

Last updated 3 November 2026

Satchel purchases are final: we don't offer refunds. Instead, you can use every feature free for 7 days before you pay, with no account and no card. This page explains why, what we do when something goes wrong, and the rights the law gives you whatever this page says.

Try it before you buy

• The trial is the whole app. For 7 days nothing is held back: browser fill, Quick Access, sync, workspaces, Touch ID.
• Nothing to cancel. When the trial ends, Satchel asks for a licence key. Until you add one, you can still unlock your vault and export your items, so your data is never locked away.
• Buy when you're sure. Your key turns the copy you have been trying into the full version. Nothing to reinstall.

Why purchases are final

Your licence key is checked on your Mac, offline, and nothing reports back to us. That is part of what keeps your data private, but it also means a key cannot be switched off once it has been issued. A refunded key would keep working, so we ask you to decide during the trial instead.

When something goes wrong, we put it right

• You were charged twice for the same licence. The extra charge is refunded in full.
• You paid, but no key reached you. First, send your key again to the email you paid with. If it still doesn't arrive, write to us and we send it by hand, or refund you if we can't.
• A key from a real purchase doesn't activate. Write to us with the key and your order number. We fix it, or refund you if we can't.

Your rights by law

Paddle.com is our reseller and the merchant of record for every order. In some countries the law gives buyers a right to cancel a purchase within a set time; in the EU and the UK it is 14 days. For digital products such as Satchel, that right ends once you start downloading or using the product after agreeing to this when you buy. Nothing on this page limits a right you have by law. Paddle may also decide on a request under its own refund policy.

How to reach us

• Reply to your purchase email, or write to satchel@echospace.dev, with the order number from your receipt.
• For anything about the payment itself, you can also contact Paddle at paddle.net.